In a rapidly growing industry like corporate travel, leaders like Aubrey Heldt are rarely found. With a commitment to offer exceptional travel experiences and grow as a trusted name, he has been actively shaping the field. Known for his client-centric approach, he believes, “tailored services and responsible travel planning will be the next big thing.” Currently, he leads as the Managing Director at HTMC by Hariom Travels, where he ensures to build strong partnerships and service excellence of the firm.
As an industry insider for more than three decades, Aubrey Heldt shares a glimpse with us of where the sector is heading, and how HTMC by Hariom Travels is helping in shaping the narrative.
Evolution of Aubrey Heldt’s Professional Path
Aubrey began his professional journey in the travel industry with Kanoo Travel, a well-established regional organization that gave him exposure to the world of corporate travel and tourism. His focus on understanding the operational side of the business shaped him into the leader he is today. Here, he learned to blend strategic leadership with customer-centric service with a global vision.
By adapting to digital transformation, leading through industry disruption, and building trusted partnerships, strengthened Aubrey’s resilience, adaptability, and commitment to integrity. Today, he remains focused on making the travel experience better through innovation, operational excellence, and lasting client relationships.
Curently, as the Managing Director of HTMC by Hariom Travels, he leads the company’s overall strategy, operations, and growth initiatives. He mentions, “My role focuses on strengthening our corporate travel portfolio, building long-term client relationships, and ensuring service excellence across all touchpoints.
I oversee business development, financial performance, supplier partnerships, and team leadership — working closely with our management team to drive efficiency, innovation, and sustainable growth. A key part of my responsibility is positioning HTMC by Hariom Travels as a trusted travel management partner by combining personalized service with modern travel solutions and technology.”
Standing Apart from the Competition
With a client-centric approach and commitment to quality, HTMC by Hariom Travels ensures to stay as a strong and trusted name in the industry. Beyond booking travel, the firm delivers fully integrated travel management solutions, which are designed to meet each client’s needs. Focused on being efficient and transparent, HTMC by Hariom Travels offers their services from corporate travel and MICE management to customized holidays and visa support.
“We combine advanced reporting and cost-control tools with personalized attention to ensure every journey is smooth, strategic, and value-driven. In a dynamic travel industry, our mission is to be a trusted partner that empowers businesses and travelers with reliability, innovation, and peace of mind,” Aubrey shares.
Embracing Innovation and Growth
Nowadays, every sector is adapting AI to ensure efficient execution. In the travel and travel management sector as well, the scenario is not very different. Especially AI is reshaping the operations across this sector. Aubrey reflects, “At HTMC by Hariom Travels, we see AI not as a replacement for human expertise, but as a powerful enabler.”
With a strong belief that AI is not a replacement of human skills, rather it enhances personalization, Aubrey shares that it has helped in analyzing traveler preferences, booking patterns, and learning spending behavior to deliver smarter recommendations. Moreover, AI-powered chatbots and virtual assistants are transforming customer service by providing 24/7 support and instant responses, reflecting the customer-centred approach of the firm.
“However, in our sector, relationships and trust remain central. The true impact of AI lies in combining technology with human insight, to create faster, smarter, and more seamless travel experiences while maintaining personalized service and strategic oversight,” Aubrey states.
Envisioning the Future of Travel Industry
The travel industry is entering a phase defined by smarter personalization, heightened flexibility, and data-driven decision-making. In the upcoming years, Aubrey believes three major trends will shape the sector. The demand for tailored experiences will be very high in the next few years, alongside technology streamlining bookings, enhancing risk management, and enabling more efficient corporate travel programs.
“Moreover, people are now more inclined towards responsible travel, and planning is done with green options and ethical partners in focus. In essence, the shift will be towards an intelligent and customer-centric model,” Aubrey adds.
Insights of an Expert
Addressing the aspiring entrepreneurs and professionals, Aubrey shares, “My advice is simple: focus on value before visibility. Build something meaningful, solve real problems, and let impact drive growth — not just ambition. Develop resilience as it will help in dealing with challenges in any field. Additionally, invest in long-lasting and stroke partnerships that no technology can replace.
Also, remember to stay curious and embrace innovative solutions throughout your journey. And lastly, lead with integrity. Sustainable success comes from credibility, transparency, and delivering on your promises. Impact is not created overnight — it’s built through discipline, purpose, and the courage to evolve.”
Connect with Aubrey Heldt on LinkedIn to gain industry insights.
Find HTMC by Hariom Travels on LinkedIn and visit their website to learn more.
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