RIYADH: A major international award has been given to 16 Saudi airports for outstanding customer service.
Abha International Airport, Al-Jouf Airport, and Al-Qurayyat Airport are among the facilities run by the Kingdom’s Cluster2 Airports Co. accredited by the Airports Council International’s Customer Experience Accreditation for 2024.
They also include King Abdullah bin Abdulaziz Airport, King Saud bin Abdulaziz Airport, Najran Airport, Bisha Airport, Dawadmi Airport, and Hail International Airport.
“This achievement not only demonstrates the effectiveness and caliber of work we produce, but it also highlights our unwavering commitment to improving every customer’s experience when they enter our doors,” the company stated on X.
According to its website, the ACEA program helps airports improve customer experience management by guiding them through a thorough assessment and training process that emphasizes staff development, stakeholder and employee engagement, and both.
Prince Nayef bin Abdulaziz Airport, Rafha Airport, and Prince Abdul Mohsen bin Abdulaziz International Airport are among the other airports to have obtained this certification. Additionally, they consist of Wadi Al-Dawasir Airport, Turaif Airport, Taif International Airport, and Sharurah Airport. According to the Saudi Press Agency, the success of these airbases is a result of the company’s and the General Authority of Civil Aviation’s strong support and constant oversight.
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