A visionary leader and seasoned professional with over two decades of experience, Mohamed Refaat Haider, Operations Director for NCR Kuwait, has spearheaded a remarkable transformation in service quality and operational excellence. Under his exceptional leadership, NCR Kuwait defied COVID-19 challenges to exceed its 2020 financial and operational targets and emerge as one of the top names in its field.
In this insightful interview, Mohamed shares his vision, strategies, and expertise, providing valuable insights into his leadership approach and the secrets behind NCR Kuwait’s impressive turnaround.
Early Years And Educational Journey
As a seasoned IT professional, Mohamed Refaat Haider holds over 23 years of progressive experience in leadership and technical roles. A computer engineering graduate, Mohamed began his career as a Customer and Network Engineer at NCR Saudi Arabia in 2001. He adds, “I have subsequently advanced through various positions, including Team Leader, Field Operations Manager, and ultimately, Operations Director for NCR Kuwait.”
Throughout his exceptional career, Mohamed has consistently demonstrated exceptional leadership, technical expertise, and a commitment to driving growth, innovation, and excellence in the IT industry.
Worth-Sharing Triumphs
Speaking about his notable achievements to date, and how he accomplished the same, Mohamed shares, “I’d like to mention the notable achievements in my last role as an operation Director for NCR Kuwait. I achieved remarkable success, driving exceptional results amidst COVID-19 challenges. I was awarded for improving service quality, enhancing response rates from 74.5% to 99.1% and first visit success from 86.4% to 95%, while reducing revisits from 8.0% to 4.1%.
Moreover, I developed strategic plans, expanded market share by 25%, boosted revenue by $15M annually, and saved $2M through efficient financial and operational oversight. I led cross-functional teams to achieve a 98% on-time project delivery rate, increasing partner engagement and retention by 20%. Additionally, territorial analysis boosted market share by 30% and client retention by 40%, maintaining a 95% customer satisfaction rate and growing service revenue by 35% through contract expansions.”
Being A Visionary Leader
An efficient leader can take the business to new heights of success. According to Mohamed Refaat Haider, exceptional leadership requires a combination of strategic foresight, emotional intelligence, and adaptability. A successful leader is decisive, operates with integrity, and holds themselves and others accountable while fostering trust through open communication and collaboration.
By embracing this leadership philosophy, organizations can achieve high performance, employee engagement, and sustainable growth, ultimately driving success in an ever-changing business landscape.
Mohamed Refaat Haider further adds, “Efficient leaders can connect with and understand the needs of their team members, fostering a positive work environment. Strong communication skills and the ability to empower and motivate others are key to aligning teams and driving success. Resilience in the face of setbacks and a commitment to ethical behavior ensures long-term success and a positive, inspiring work environment.”
Vision For A Better Future
With a proven track record of achievement, Mohamed Refaat Haider is now setting his sights on an exciting new chapter, driven by ambition and strategic planning for the business.
Mohamed Refaat Haider shares, “As I look ahead, my vision is to continue leveraging my extensive experience in business development and leadership to create meaningful, sustainable growth in new industries or markets. I aim to drive innovation, foster strong teams, and maintain a focus on customer-centric strategies that deliver long-term value.” To turn this vision into reality, Mohamed is actively seeking new opportunities that align with his values and strengths, investing in continuous learning to stay ahead of industry trends, and building a network of talented professionals who share a passion for excellence and growth.
Follow Mohamed Refaat Haider on LinkedIn.
Also Read:
Transforming Logistics Excellence With Zayat Group: Ajmal Khan
Environmental Solutions With Radiant: Sandeep Mandapalli
