By Hotel operations must change along with the industry, which continues to evolve in the hospitality sector. Pioneers such as iNPLASS are revolutionizing this industry with their creative hotel solutions.
iNPLASS features everything needed to guarantee a top-notch visitor experience, including interactive platforms and a commitment to guest privacy. Gabriel Gomes, the Co-Founder and Business Head at iNPLASS, has been instrumental in positioning the company as the cutting-edge hotel management system.
iNPLASS – An Innovative Solution
Amidst the rapid transformation of the hospitality industry, it’s high time for businesses in this sector to elevate their game. Innovative products and service lines are what can mark a difference amidst this field. Gabriel Gomes, the Co-Founder and Business Head of iNPLASS, shares how they are reshaping the sector and uplifting the guest experience and employee empowerment in a whole new level. He shares, “We at iNPLASS work closely with hotels to achieve superior guest experience and continued service excellence. iNPLASS is a hospitality management solution which works through an integrated guest communications platform.”
As a forefront industry leader, iNPLASS collaborates with hotels for exceptional guest experience via their integrated communication platform.
A Single Stop Solution For Hotel Management
Managing hotel operations is no easy task, given there are multiple associated aspects. As an inclusive platform, iNPLASS offers easy navigation and faster response time in their platform.
Gabriel Gomes shares, “There are endless reasons to use iNPLASS technology in hotel management and operations. From improved collaboration to smoother service and an enhanced guest experience, once ‘nice to have,’ technology is now in a ‘must-have’ category. Though every Hotel operations are unique in its own way, there are certain common challenges and concerns faced in the Hospitality Industry.”
“We’ve looked at the importance of technology in hotel management and how it can help make your hotel more competitive. With the help of iNPLASS that can drive efficiency and make operations run smoother, you can focus on what matters: the Guest experience. Your hotel will only be as good as the technology you use and the people behind it who drive operational excellence.” He adds.
Innovative solutions and services introduced by iNPLASS has been proving to be a game-changer for hotel management operations since it’s inception.
Guest Experience – A Priority
Being in the hospitality sector, prioritizing customer satisfaction is paramount for thr success of a business. iNPLASS believes in customization for exceptional guest experiences with the right tools for hotels.
Gabriel Gomes shares, “iNPLASS believes in Customization at the heart of a remarkable guest experience and which is easily achievable with the right tools for the hotels. Having iNPLASS solution and iVA – it’s virtual assistance brings you one step closer to exceeding guest expectations and delivering an unforgettable experience. Personalized services can leave the guests more satisfied with their hotel stay, which can lead to greater loyalty and empower hotels to stand out in a sea of competition.”
He further adds, “iNPLASS has adopted personalization in a thoughtful and guest-centric manner, whilst also prioritizing the privacy of hotel guests, and allows hotels to be ahead of the curve and set their hotel on the path to success in today’s competitive world of hospitality and travel.”
With the company’s unique solutions and virtual assistance, hotels can have personalized services and exceed guest expectations, while maintaining guest privacy.
A Core Solution
A significant solution by the company that ensures top-notch guest satisfaction, is Guest by iNPLASS application, specially designed for the guests.
Gabriel Gomes shares, “The Guest by iNPLASS hybrid application allows guests to access information about the hotel and its services offered, FnB overview, view menus and place orders, make service reservations, and even access special offers and benefits extended to them.
Guests can access directions to nearby attractions and book transportation services through the hotel’s branded app, also leaving reviews and feedback.”
This application by iNPLASS iNPLASS’s app is popular among hotels for its personalized and branded experience for guests.
Staff Empowerment – Seamless Operations
Alongside guest satisfaction, snother core point focused by iNPLASS is staff empowerment. With this priority, the company has built a unique application, Staff by iNPLASS, that empowers the hotel staff for seamless operations.
Gabriel Gomes shares, “The Staff by iNPLASS mobile application empowers the Department staff in the operation to take complete control on the incoming Guest requests and take necessary actions to address them simply through their smartphones.
Departmental staff would be able to use this for necessary Inter and Intra-Departmental communications and ensure no task raised gets unattended. Timely closure to task and adhering to SLA response times would be the true essence of Staff by iNPLASS, eliminating any operation lags arising due to communication gaps.”
This unique solution by iNPLASS lets department staff respond to guest requests quickly, with just a click.
A Complete Overview
When it comes to being the backbone of the company’s solutions, HOP by iNPLASS is the one that we are taking about. A cloud-based web application, HOP efficienctly integrates guest and staff portals.
The company shares, “HOP by iNPLASS serves as a backbone to the iNPLASS solution. The Hotel Operations dashboard provides a complete operational overview for the HOD’s and Management team.
The revolutionary hotel operations dashboard allows access to holistic visibility of operations and supports day-to-day operations with data intelligence, enabling necessary service changes and customizations.”
All these solutions, have assisted hotels in achieing higher levels of operational efficiency, optimize their service revenue channels, controlling operational costs and at the end of the day satisfied guests.
The Future Plans Of iNPLASS
While the hospitality industry is rapidly evolving amb expanding, with technology as the major factor is reshaping the sector.
The company shares, “Hotel performance is expected to improve, particularly in urban markets, as consumers prioritize spending on travel. This has motivated us to expand into global markets beyond the Middle East.
We have already established a Global Growth Centre in Coimbatore, India, recognizing the potential in the Indian hospitality market. We have also received positive interest in franchise operations, and are working to establish a presence in Africa, Europe, CIS, and Asia Pacific regions.
The next course of our additions would be to onboard potential Partnership and Affiliate programs with allied industry service providers and we would be looking at joining hands to have a collaborative and mutually beneficial relationship for a long term.”
Conclusion
The hospitality industry is heavily reliant on technology to stay competitive, using information technology to streamline operations and provide excellent customer service. By leveraging technology, businesses can engage with guests throughout every stage of their journey, communicating through preferred channels and languages.
This leads to more targeted campaigns, higher customer retention, and faster response times to guest requests. Ultimately, hotels can offer superb customer service while lowering costs through automation to maintain profitability. With integrated solutions from iNPLASS, achieving guest satisfaction and higher operational efficiency by leveraging technology has become easier like never before!
Visit iNPLASS at https://www.inplass.com/ to learn more.
iNPLASS linkedIn https://www.linkedin.com/company/inplass
Email: partner@inplass.com
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