Rizwan Masih, CEO of OCS Shipping LLC, is one of the youngest CEOs in the relocation industry for the region and is an innovative leader with over 15 years of successful experience in Operations, Customer Service, Sales, Business Development and Management. Renowned for his expertise in customer satisfaction, problem-solving, and troubleshooting, Rizwan consistently prioritizes and achieves business objectives and goals.
OCS Shipping LLC, under the leadership of Rizwan Masih, has carved a niche for themselves by delivering utmost satisfaction and peace of mind to the customers. Their goal is to provide the best experience for any relocation need worldwide, and that is their mission statement “One Complete Solution” for all Relocation and shipping needs.
Early Life And Career Background
An enthusiastic and innovative professional, Rizwan Masih firmly believes in perseverance. He started his career back in 2010 in the Relocation and Moving industry, from this point onwards, Rizwan Masih believes this industry became his second home. He adds, “I progressed within my first company over seven years, advancing from Operations Supervisor to Operations Manager in my final role there.”
Rizwan Masih further shares that in 2018, he decided to explore himself and got into Business Development with another SME, and by the end of 2019 started his company and in February 2020, he started “OCS Shipping LLC”. Rizwan Masih asserts, “Setting up the company in Dubai amidst a global pandemic and financial crisis wasn’t an easy endeavor, as there were more obstacles than opportunities. Setting up a business is relatively easy, but only when you have the right resources and people in place to support you bootstrapping it to fuel its growth.”
Presence Of OCS Relocations LLC
OCS Relocations LLC is a leading provider of comprehensive relocation services in the UAE. The organization specializes in assisting individuals and businesses with all aspects of their move.
Rizwan Masih shares, “Our services encompass a wide range of solutions, including international and domestic relocations. We manage the entire relocation process, from packing and shipping to customs clearance and delivery. We also provide comprehensive support at destination with custom clearance, door to door delivery, Storage, unpacking, re-assembly and handyman services.
Moreover, We provide operations and logistics with ultra-Flexible on demand warehousing for small, medium and e-commerce businesses. Store a little or a lot – and only pay for the space and time you need. Our easy, affordable, omnichannel warehousing and delivery capabilities:
- Easy on demand warehousing and E commerce fulfillment.
- Pick, Pack and Label/barcoding
- Hassle free same day delivery with end-to-end fulfilment solutions
- Fast cost-effective return service.
- B2B and B2C solutions with no long-term agreement and solving the hassle of your storage and delivery.
- Stock Keeping with multiple stocking locations.
- Inventory Management
- Shipment Consolidation”
With a strong presence in the UAE and UK, OCS Shipping & Relocations LLC has a dedicated team of experienced professionals operating from their offices in Al Quoz – Dubai And LGW – United Kingdom. By leveraging their in-depth knowledge of the local market and extensive network of partners to deliver exceptional service to clients, OCS is committed to providing personalized and high-quality relocation services that exceed client expectations across the UAE and UK.
On Being A Successful Leader
Rizwan Masih believes that a successful leader in the shipping and relocation industry must possess a unique blend of qualities. “One must be a visionary, a skilled operator, a compassionate leader, and a forward-thinking innovator. They must be able to navigate the complexities of the global market while maintaining a strong focus on customer satisfaction and ethical business practices.” He mentions.
Under the leadership of Rizwan, OCS became a member of some prestigious Associations and was able to achieve various certifications like ; IAM Trusted Moving Company. IAM Certified YP, IMA (International Mobility Alliance, BAR (British Association of Removals), EURA (Europe Relocation Association), FEDEMAC (Federation of European Movers Association).
Adaptability To Tech-driven Changes
OCS Shipping/Relocations LLC has embraced digital transformation by adopting customer-centric technology, for which they have developed user-friendly online platforms for quotes, tracking, and bookings.
“We have implemented automated systems to streamline various aspects of our operations, including Inventory management cloud computing, Customs clearance, route optimization, and data-driven insights. Also, investing in technology upgrades, employee training, and exploring AI/ML solutions.” He asserts. By embracing these strategies, OCS has successfully navigated the digital revolution and positioned itself for continued growth and success in the competitive Shipping and Relocation industry.
Words Of Wisdom For Beginners
For those starting in relocation and shipping, Rizwan suggests firstly, to develop a global mindset. Considering the world to be its own office, he advises beginners to learn about different cultures, time zones, and communication skills.
Rizwan Masih mentions, “Embrace the unexpected. Delays, damaged goods, and last-minute changes are all a part of the job, problem-solving and adaptability are key in this aspect. Also, building strong relationships in the industry. As trust is paramount, ensure to cultivate relationships with clients, vendors, and colleagues.
Additionally, I learned about inventory management systems, tracking software, and how to leverage technology to improve efficiency and customer service. The relocation and shipping industry is dynamic and rewarding. By focusing on these key areas, you can build a successful career that helps people navigate life’s biggest moves.”
Follow Rizwan Masih on LinkedIn.
Find OCS Relocations LLC on LinkedIn and visit their website http://www.ocsrelocations.com
Enhancing The Food Industry In Saudi Arabia With FONTE: Dr. Fouad Hassan
