Artificial intelligence is no longer an experiment in the UAE. It is part of the daily business operation. Businesses are using AI to analyze data, assess risk, automate customer care, and even generate contracts. The country is investing considerably in its digital future and businesses are following suit.
One of the most common misunderstandings is that if a system makes a decision, it should also be responsible for it. No, this is not the case. An algorithm is not a human being. That is not responsible. The company that deploys and depends on the system is always responsible.”
When an AI advises a loan, refuses an insurance claim, or plays a role in a hiring decision, authorities will be asking simple questions: What controls were in place? These reviewed the system: Have oversight measures been put in place?
Courts don’t care how “intelligent” the software was. They care about how properly the business behaved. Another difficulty is nomenclature. A lot of corporations put AI on anything that looks like a digital system. But there is a big gap between simple automation and machine learning.
This is when issues of openness and explainability come in. The organization must be able to explain why a customer is refused a service. When the decision is made by a learning model, that explanation could be harder. And that adds to the regulatory risk.
Also Read:
Dr. Hussein Almuhtaseb: A Visionary in the Ophthalmology Landscape
Issam Mhanna: Turning Every Space into Timeless Experiences
