The UAE is no longer experimenting with artificial intelligence. This has become a standard commercial practice. Firms are using AI to examine data, assess risk, automate customer care and even generate contracts. The country is making a big investment in its digital future, and so are businesses. But as opportunity expands, so does responsibility.
One of the most common assumptions is that if a system makes a decision, it should also be accountable. This is not the situation in reality. An algorithm isn’t a legal person. It is not responsible. Responsibility always belongs to the company that deploys and depends on the system.
When AI advises a loan, refuses an insurance claim or impacts a hiring decision, regulators will ask simple questions: What measures were taken in control? Who did the testing? Did they set up oversight mechanisms?
It doesn’t matter how “intelligent” the software was to the courts. They are concerned about the business’s conduct. Again, terminology is a challenge. Many corporations are branding anything digital as AI. But the gap between simple automation and machine learning is evident.
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